Question 1

How do I choose an ergonomic pillow?

Accepted Answer

Comfort is personal: it depends on your body shape, sleeping position and preferred firmness. Check the product specifications and contact us if you'd like help choosing.

Question 2

How do I choose the right fitted sheet?

Accepted Answer

Measure your mattress length, width and depth before ordering to ensure a snug fit.

Question 3

How do I care for my textiles?

Accepted Answer

Always follow the care label. Air your memory foam pillow regularly, and only wash the foam if the care instructions explicitly allow it.

Question 4

Do your products offer medical benefits for sleep?

Accepted Answer

No. Our products are designed for comfort and ambiance. They complement your routines without medical claims or guaranteed results.

Question 5

How do I place an order?

Accepted Answer

Add your chosen products to your cart, review your selection, then proceed to checkout.

Question 6

Which payment methods do you accept?

Accepted Answer

Available payment methods are shown at checkout.

Question 7

Can I use a promo code?

Accepted Answer

Yes. Enter a valid promo code at checkout.

Question 8

How long does shipping take?

Accepted Answer

Shipping times and destinations are based on our shipping settings and shown at checkout before you place your order.

Question 9

How do I track my order?

Accepted Answer

Once your order ships, we'll send a confirmation email with any available tracking details to the email address you provided at checkout.

Question 10

Do you ship internationally?

Accepted Answer

Available destinations are shown at the shipping step of checkout. If your country isn't listed, contact us. We review every request.

Question 11

Can I return an item?

Accepted Answer

Yes, subject to our returns and refund policy. Items must be returned complete, in their original packaging and in resalable condition.

Question 12

How do refunds work?

Accepted Answer

Once we've received and inspected your return, we'll issue a refund to your original payment method. Processing times depend on your bank.

Question 13

How can I contact you?

Accepted Answer

Email us at contact@noiostore.com or call +1 929 233 9727. We respond to every inquiry, before and after your purchase.

Frequently asked questions

Products

Orders & payment

Shipping & tracking

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